Support Services
Once your Blue Curve software is installed, configured and operational we provide a range of services to help ensure you get the maximum benefit for your business. Our Customer Services Team has people located in London and New York and are all highly skilled, enabling them to assist you with any questions or issues both quickly and efficiently.
All our software is intuitive and robust, having been in production for many years. We'll also supply on-line documentation and extensive training. But on the few occasions when you have a problem, or need some advice you'll find the following services readily available.
Our Customer Services Desk provides assistance to all our clients. You can contact us 24 hours a day, 7 days a week:
- on our dedicated Customer Support telephone number;
- on our dedicated Customer Support email address;
- using the Customer Portal - login via this page.
Our dedicated Customer Services Team will respond and deal with any issues within the contractual SLA. They'll keep you updated on progress and do whatever is needed to get you back on track, including coming on-site if required.
You also have direct access into our support management system using the Customer Portal. Here you can check on the status of each issue, get updates, exchange information and monitor our performance. By being open and transparent we'll all know if we're not meeting the SLA, so it's pretty unlikely to happen.
Much of our work is proactive rather than reactive, and our Customer Services Team will also:
- advise you of the latest software updates and assist with installation;
- provide as much training as you need to ensure you maximise the use of our software.
And remember - all these services are provided at no additional charge.
All Blue Curve software products are designed to increase your productivity and your efficiency. However, we recognise that there are times when you may not have the time or the right skills in-house to carry out certain operational tasks, and that's where we can help. Using our software, we can provide the skilled people, on a temporary basis, to carry out specific tasks.
Here's some examples of where we've stepped in to provide operational support to clients:
- Document and component formatting of complex graphics, exhibits and layouts;
- Email distribution monitoring and bad data correction;
- Data formating and contribution to 3rd party systems;
- Data maintenance and content housekeeping.
Operational support can be provided on a short-term basis at standard consulting rates, or as part of the annual support agreement.
Blue Curve software does not require extensive software development to install and configure. We'll carry out the initial installation to get you up and running quickly and efficiently. But at the same, time we'll train your staff to handle the on-going administration and configuration of the systems so you can be self-sufficient. So when you talk to us about installing Blue Curve software you won't hear about long and risky projects, just simple, low-cost tailoring to your precise specifications.
We've been involved in the Financial Research and Corporate Actions business for many, many years and have a wealth of experience to bring to the table. We enjoy active dialogue with all our customers on their specific issues around these processes, and we enjoy helping them to solve their problems. In many cases, our software requires simple configuration or extension to provide the solution, and in others there may be a more extensive integration or development project.
When it comes to fees, it's important to realise that we're not a consulting firm and our business model doesn't work on "man-days". We work with each client to deliver the solution they need, at the lowest cost and risk to both parties. After all, our success is built on long-term client satisfaction, not consultant utilisation metrics.